Question 1

How Do I Download Files?

Accepted Answer

To download files, simply have the file you wish to download open in your WEBGAP browser. Click the down arrow button at the lower-right hand side of the page that reads "File Download Scan" when hovered over, and your file is safely downloaded to your machine.

Question 2

How Does WEBGAP Work?

Accepted Answer

On the user side, WEBGAP works as a private remote browser. This means that the user logs into a remote browser and their computer is physically isolated from the browser they are interacting with. This protects the user from any data tracking, malware, spyware, ransomware, malicious links, etc. while they are interacting with a browser. When the client logs out of WEBGAP, all and any recorded interaction with the browser ceases to exist.

This brief explanation from our CTO displays how remote browser isolation (RBI) is implemented here at WEBGAP:

" [We] have a remotely isolated browser engine (Chromium based) running in a container. The remote browser engine is responsible for fetching and rendering all resources from the origin server. Our browser engine is capable of converting the DOM tree of the rendered web page into a stream of pure data and sending to the client. Our client-side javascript re-constructs and updates the origin web page from the data stream and also sends back all mouse and keyboard events caught on the client side."

For further technical questions, please contact us at info@webgap.io.

Question 3

What Is The Starter Subscription?

Accepted Answer

WEBGAP's starter subscription is WEBGAP Go. For $5/month, a user can use remote browser isolation through our WEBGAP Go platform. WEBGAP Go does give the user access to a multi-tenet public cloud, ticket support for questions, and a monthly subscription model. For more questions, email us at info@webgap.io.

Question 4

How Do I Get Started?

Accepted Answer

To get started with WEBGAP Go, simply go to the homepage at webgap.io and click "Sign Up" anywhere on the site. When you sign up, you'll enter your user and credit card information. When you're done, you'll receive an email from a team member with your login and user ID.

If you're someone looking for our WEBGAP Woah (host your own cloud and use WEBGAP Tech) or WEBGAP Pro (Customizable for big businesses/enterprise customers), get in touch today to schedule a meeting with our staff about your use case and how WEBGAP can best help you.

Question 5

What is the difference between WEBGAP Go, WEBGAP Pro, and WEBGAP Whoah!?

Accepted Answer

WEBGAP Offers three types of accounts, WEBGAP Go, WEBGAP Pro, and WEBGAP Whoah!

WEBGAP Go is our single user account. WEBGAP hosts this account on our cloud and servers and manage the account. WEBGAP Go Includes:

A multi-tenant public cloud
Monthly subscription
Ticket support
$5/month

WEBGAP Pro is our big business and enterprise accounts. This option would be for those with more complex use cases and configuration requirements. WEBGAP Pro Includes:

A single-tenant private cloud
Annual Pricing Plans
Integration and Customization
User Administration Control (Admin control over users)
Custom Domain and IP Address
Tech support
Between $2-$8/user/month

WEBGAP Whoah! is for big businesses and enterprises accounts that would like to host WEBGAP Tech on their own cloud and servers. WEBGAP Whoah! includes:

On-site deployment and instructions to host on your own servers.
Full administrative control (Admin control over users, customizations & configurations, etc.).
No tech support.
First 5 users free, then $1/user/month

If you have any further questions or would like to talk to a WEBGAP representative about these options, please email us at info@webgap.io.

Question 6

How Do I Open A New Tab?

Accepted Answer

New tabs open automatically on links that specify a new tab when clicked. You can also hold down the shift key when clicking on a link, duplicate the browser tab by right-clicking the desired tab then select Duplicate, or open as many WEBGAP browser windows as you need.

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